Shipping & Returns
Return Policy | Non Custom Built Items
Please contact us at firstname.lastname@example.org to obtain a return authorization. Any returns without prior authorization will not be accepted or will be subject to a maximum 20% restocking fee.
ORDERS LESS THEN $250: You may return new, never powered up or turned on or mounted, unopened items (non custom-built-items under $250) sold by DroppinHZCarAudio.com within 15 days of delivery for a full refund less any outbound shipping costs. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error, otherwise customers are responsible for return shipping costs. Just email us at email@example.com, and we will guide you through the process and even supply you with a return mailing label you can print out.
ORDERS MORE THEN $250: You may return new, never powered up or turned on or mounted, unopened items (non custom-built-items over $250) within 30 days of delivery, there will be a 20% restocking fee. Customers are responsible for return shipping costs as well.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Return Policy | Custom Built Items
FREE Shipping. We currently offer free shipping on most orders over $89. Some items however are excluded from this promotion. These items include but are not limited to: Closeout Items, PRV Audio, BigAss Ports, and some Second Skin items. Due to weight and or package sizes along with limited margins we are unable to offer free shipping on these items.
SHIPPING TIMES GIVEN AT CHECKOUT ARE CARRIER ESTIMATES ONLY. Please allow up to 2-3 business days for your order to be processed and shipped if it is a normally stocked item. We do our best to keep most items in stock, but some are shipped direct from the manufacture if we are out of stock. Custom built items may take 14-21 days to be shipped.
Any order over $150 USD is eligible for free shipping and applies to the U.S. 48 continental** states ONLY! Any other territory such as Puerto Rico, HI, AK, etc will have an additional shipping charge. If the shopping cart does not calculate it, don't worry we will contact you with additional shipping amount that is required. In some cases, the shipping calculator can be incorrect and additional shipping could be due. At that point, it is up to you to decide if you would like to continue with your purchase or get a refund. It's that simple!
If for any reason you have a question and would like to contact us at firstname.lastname@example.org, please don't hesitate. We are here to make your purchase a positive experience with our company.
**If you do NOT see your area pictured, your area falls under the "additional shippng required" zone
If your item has "Fixed Shipping Cost" listed next to it....
Fixed Shipping Cost only applies to the U.S. 48 continental** states only! If you purchase an item (without seeing the disclaimer) and are outside of the fixed shipping zone, don't worry! We will contact you with additional shipping amount that is required. At that point, it is up to you to decide if you would like to continue with your purchase or get a refund. It's that simple!
We would like to thank all our customers for their continued support and business. We really do appreciate it!