Refunds And Return Policy
Droppin' HZ Car Audio Shipping, Returns, and Warranty Policies
Most of our products include FREE shipping on orders greater than $100 in the Lower 48 United States. Some items however will always incur a shipping charge. Products that are offered with FREE shipping will be shipped via the best available method using USPS, UPS, or Fedex. In most cases these products will arrive at your door within 2-5 business days. Some products, however, are custom ordered per your specifications and will have an estimated build time based on the product ordered. Orders that are custom built cannot be cancelled once the build process has been started. These products will be shipped once they are completed.
Disclaimer: Some orders may be shipped from separate locations based on current inventory.
General Shipping Times: These are estimates. Once the pacakges is in the shipping companies possession, we have no control over the route it takes or how long it takes them to deliver.
- UPS/Fedex: Up to 5 Business Days
- USPS Priority: 2-3 Business Days
- USPS First Class: 3-5 Business Days
Although our website is currently only setup for sales in the Lower 48 US States, we will ship anywhere in the world that you would like to pay shipping to. For a shipping quote, please contact us at firstname.lastname@example.org.
Returns are not accepted on ANY custom items. This includes but is not limited to the following: recones, wire, custom fuse block, buss bars, decals, and HID headlights. If you have a questions regarding a products eligibility for return/refund, please contact us at email@example.com
Products that are eligible for return/refund will be regularly stocked items. Items can be returned in NEW/UNUSED condition for 14 days from the shipping date and will not incur a restocking fee. Items can be returned in NEW/UNUSED condition for up to 60 days but will incur a 15% restocking fee. Refunds cannot be issued after 60 days of the original purchase date. Under special circumstances after 60 days, ONLY store credit can be issued. The consumer will be responsible for all return shipping charges. Refunds will be issued once the product is received, inspected, and deemed to still be in brand new, unused condition. Refunds issued will be for the original purchase price less any restocking fees AND out bound shipping costs.
Please contact us at firstname.lastname@example.org to obtain a Return Authorization (RA) Number for your product. NO returns will be accepted that do not have a RA number assigned to them.
All warranty claims will be handled directly with the manufacture. Each manufacture has different warranty policies. If you have any questions about these policies or need assistance with a warranty claim, please contact us at email@example.com