Shipping Policy

 CLICK HERE to submit a claim.

ANY SHIPPING ISSUES TO INCLUDE BUT NOT LIMITED TO: DAMAGED PACKAGES, DAMAGED MERCHANDISE, LOST IN TRANSIT, STOLEN, MISSING OR INCORRECT ITEMS MUST BE REPORTED WITHIN 5 DAYS OF DELIVERY. 

We currently offer free shipping on most orders over $250. Some items however are excluded from this promotion. These items include but are not limited to: Closeout Items, PRV Audio, Yinlong, and some Second Skin items. Due to weight and or package sizes along with limited margins we are unable to offer free shipping on these items.

SHIPPING TIMES GIVEN AT CHECKOUT ARE CARRIER ESTIMATES ONLY. Please allow up to 2-3 business days for your order to be processed and shipped if it is a normally stocked item. We do our best to keep most items in stock, but some are shipped direct from the manufacture if we are out of stock. Custom built items may take 14-21 business days to be shipped.

Any order over $250 USD that is eligible for free shipping and applies to the U.S. 48 continental** states ONLY! Any other territory such as Puerto Rico, HI, AK, etc will have an additional shipping charge. If the shopping cart does not calculate it, don't worry we will contact you with additional shipping amount that is required. In some cases, the shipping calculator can be incorrect and additional shipping could be due.  At that point, it is up to you to decide if you would like to continue with your purchase or get a refund. It's that simple!

If for any reason you have a question and would like to contact us at info@droppinhzcaraudio.com, please don't hesitate. We are here to make your purchase a positive experience with our company.

 Refused/Returned to sender packages:

If any package is refused and/or returned to sender by the customer for any reason, the customer is responsible for any additional return shipping charges to be deducted from their refund, in addition to the 20% restocking fee. Please note that in situations where we have shipped orders directly to our customers from our suppliers and that delivery is refused and or returned to the supplier, there will be extended wait times on refunds to allow for return processing from the supplier and our company. All shipping charges and package protection charges are non-refundable.

 

Route Package Protection: 

Route package protection is a third party service. Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and Droppin HZ Car Audio. It is your responsibility to file a claim with Route immediately upon an issue arising within the following deadlines. You will receive an email from Route confirming your package protection purchase, and you can follow a link to Route’s website from that email to file the claim or you can visit their website: https://claims.route.com/?utm_source=SEO&utm_medium=SEO&utm_campaign=SEO

 

Ensure you report an issue to Route directly within the respective deadlines:

  • Damaged: Within 15 days of when the package was marked delivered
  • Lost (domestic): Between 7* and 30 days from the last tracking update
  • Lost (international): Between 20* and 30 days from the last tracking update
  • Stolen: Between 5* and 15 days of when the package was marked delivered

*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered. 

 

If you chose to have us file the claim for you, please note that the above deadlines are for the file to be claimed with Route, and you will need to use the following deadlines to allow processing time. 

Ensure you report an issue to us HERE within the respective deadlines:

  • Damaged: Within 10 days of when the package was marked delivered
  • Lost (domestic): Between 3* and 25 days from the last tracking update
  • Lost (international): Between 15* and 25 days from the last tracking update
  • Stolen: Between 2* and 10 days of when the package was marked delivered

*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered. 

 

If Route Package protection covers your claim, We will re-ship the same items that were part of your claim. WE DO NOT OFFER REFUNDS ON ROUTE REPLACED MERCHANDISE. 

If you chose to opt out of Route package protection, your purchase and shipping is subject to the specific carriers time frame and conditions for damaged/lost/stolen claims. Please be sure to use the link at the top of the page to report any issues.

Order Cancellation:

Order cancellation may be requested, but we cannot guarantee it. Once an order has been placed, we begin processing it to be shipped. If an order is shipped before a cancellation can be processed, the customer will be responsible for returning the item/s based on Droppin HZ Car Audio's Return Policy. If an order cancellation can be granted, there will be a 5% order cancellation fee deducted from any refund based on the order total, should a customer choose to cancel their order for any reason other than the product not being available.