Returns Policy

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Return Policy | Non Custom Built Items

Please contact us at sales@droppinhzcaraudio.com to obtain a return authorization. Any returns without prior authorization will not be accepted or will be subject to a maximum 40% restocking fee. ANY RETURNS THAT DO NOT INCLUDE A RETURN AUTHORIZATION FORM WILL NOT BE ACCEPTED. THE CUSTOMER IS RESPONSIBLE FOR THE CONDITION OF THE ITEMS AS THEY ARE RETURNED. ANY DAMAGE AS RESULT OF POOR PACKAGING OR ANY OTHER REASON WILL RESULT IN NO REFUND BEING ISSUED. 

ORDERS LESS THEN $250: You may return new, never powered up or turned on or mounted, unopened items (non custom-built-items under $250) sold by DroppinHZCarAudio.com within 30 days of delivery, a 10% restocking fee will apply. Any Additional shipping and Insurance are NON REFUNDABLE. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error, otherwise customers are responsible for return shipping costs. 

ORDERS MORE THEN $250: You may return new, never powered up or turned on or mounted, unopened items (non custom-built-items over $250) within 30 days of delivery, there will be a 15% restocking fee. Any Additional shipping and Insurance are NON REFUNDABLE. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error, otherwise customers are responsible for return shipping costs.  

Return Policy | Custom Built Items

If your custom-built-item has not yet begun to be manufactured you will be charged a 5% processing fee for refunding your payment. If your speaker or enclosure has begun to be manufactured, or is finished, but has not shipped, you will be charged a 30% refund fee. If item has already shipped, you will be charged the 30% refund fee plus all applicable return shipping costs. Custom items include but are not limited to, DC Audio Subwoofers, Mechman Alternators, XS Power SuperBank Capacitors, Buss Bars, any wire that is less than full spool length and cut from spool(will vary based on wire size).

NON RETURNABLE ITEMS

ANY AND ALL LITHIUM BATTERY SALES ARE FINAL. ONCE THEY HAVE SHIPPED THEY CANNOT BE RETURNED DUE TO FEDERAL SHIPPING AND STORAGE REGULATIONS. THE ONLY EXCEPTIONS WILL BE MADE IF A PRODUCT IS DAMAGED IN SHIPPING AS THIS WILL BE HANDLED DIRECTLY THROUGH THE MANUFACTURE THROUGH WARRANTY PROCESS.

Return Policy | Items returned that are deemed used

In the case that an item returned is deemed to have been opened, used, or anything that prevents the item from being sold as a NEW item, the customer will have the option to pay for the item to be shipped back to them, or can accept a refund in the amount of 25% of the original purchase price, example Item cost $100, refund of $25 will be issued.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item

Refused | Return to Sender

Any packages that are refused by the recipient or marked as return to sender for any reason by the shipping company the customer will be charged a maximum of 20% restocking fee. All shipping charges and package protection charges are NON REFUNDABLE.

Order Cancellation

Order cancellation may be requested, but we cannot guarantee it. Once an order has been placed, we begin processing it to be shipped. If an order is shipped before a cancellation can be processed, the customer will be responsible for returning the item/s based on all policies listed.